Policies

Terms of use

Spytronic Security Inc. (hereinafter « Spytronic ») offers sales and rentals on products and services in conformity with the legal dispositions in force in canada. spytronic redeems all responsibility regarding an improper and illegal use of the material sold or leased.

Terms of sales

Spytronic Security Inc. (hereinafter « Spytronic ») offers sales and rentals on products and services in conformity with the legal dispositions in force in canada. spytronic redeems all responsibility regarding an improper and illegal use of the material sold or leased.

Government

Orders placed by ministries located on canadian territory can be paid thirty (30) days after placing the order.

Restricted products / Equipment

Certain products are not available for the general public. restricted products and or equipment are clearly denoted. to order a restricted item, please provide a copy of your law enforcement ID with your written order, or submit your written order with a cover letter prepared from a departmental or governmental agency.

Deposits & credit

A deposit between 50%and 100% of the price is payable in advance for specific products or services. some specific products may require a deposit to perform an order. custom products also require a deposit. they are non refundable and payable in advance. if an article is not claimed within 90 days, it automatically becomes the property of spytronic. same policy applies for credits.

Legal status

It is the responsibility of the buyer, not spytronic to determine the legality and conformity to all federal, state and local laws and regulations regarding the purchase, possession and use of the equipment that we order.

Prices and fees

Prices are indicated in canadian dollars. taxes are not included within the prices. any customer residing within canada must pay the QST and GST.

Payments

You can settle your payment by credit card: Visa, Mastercard, PayPal, Wire Transfer (TT), GOV and enterprise approved Check.

Payment address:

PayPal: sales@pytronic.com

By check:
Spytronic Security Inc.
10440 Hénault Ave.
Montréal, Québec, Canada
H1G 5R4

Returns

For returns, we fill out a form for the customer by asking questions in order to approve or reject the return. we then provide the RMA number which must be clearly marked on the outside of the return box.

If an item is not in compliance with your order, please return it to us for exchange only. you then have 3 days after receiving the product to proceed with the return. we will then assume the costs of reshipment after inspection of the returned product.

If you are not satisfied with a product, you have 10 days to proceed with the return. we will then give you a credit equivalent to the value of the product if we judge that the returned product is in its original condition. you will then be responsible for the cost of resending.

Rentals

Only some products are available for rental. the customer commits themselves to rent the item for seven (7) days for a 25% amount of the item’s total value plus tax and to leave a 75% deposit of the item’s total value plus tax. spytronic remits the deposit to the leaseholder if the rented item is returned within the seven (7) days. if the customer does not return the item within the specified delay, spytronic will consider the sale as final without any further notice or delay and will keep the deposit. delay may differ if any other modality is specified by Spytronic. the rented material shall be remitted in the same condition as when leased, in conformity with the inspection done at the time of the rental (including the box). if any damage should occur, spytronic reserves the right to keep the total amount of the deposit paid by the customer.

Warranty

Every product sold by spytronic has a warranty of ninety (90) days if the product is not subject to accident, abuse, improper use or mishandling. if an installation has not been performed by a professional and was necessary, and if a product has been altered and/or modified, then spytronic will not honor the warranty. warranty is conditional to the respect of handling, stocking and usage instructions provided by spytronic. spytronic shall not be held responsible for any prejudice, physical and/or material and/or moral damage resulting from improper use, manipulation, stocking, maintenance or reckless installation and/or unsafe usage. some products are only guaranteed by the manufacturer and in this case, shipping fees may be charged

Importation / Exportation

Some of the products sold by spytronic may be restricted in your home country and could be subject to seizure by your customs. It is the responsibility of the customer to ensure that the import and use of the product is legal in the country of import. legal responsibility and legal possession are transferred to the customer immediately upon shipping. spytronic will not accept the return of a product which has been sent back to us by customs.

Delivery

Any order shipped outside of canada may be subject to customs fees. it is solely the customer’s responsibility to acquit the fees on reception.

For security proposes, any order placed with a credit card may be subject to a verification and a delay of 3 to 5 business days may be applicable if necessary before processing the order.

Free delivery*

Shipped in expedited mode within canada (with canada post) for orders online (internet) over $149.00 CAD.